Customer Service Specialist - Yishun

Company: Yeap Medical Supplies Pte Ltd
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Location: Yishun, Singapur
Employer Email: *********@*******.com (View email)
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JOB DESCRIPTION
Requirements:
Bilingual in English and Mandarin to interact with Mandarin speaking customers
Experience in sales support / customer service would be an added advantage
Knowledge of customer service principles and practices
Customer Service Oriented
Dedicated team player with ability to work under pressure and deliver results
A meticulous and responsible employee
Able to work independently with minimum supervision
Knowledge of relevant computer applications
Able to work independently
Responsibilities:
Deal directly with customers either by telephone, electronically or face to face
Respond promptly, handle and resolve customer inquiries, complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Process orders and requests
Organize workflow to meet customer time frames
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Manage administration
Support, communicate and coordinate with Sales team and internal departments
Benefits:
Competitive remuneration packages
Staff discount purchase on medical items & devices
14 days annual leave
5 days work week unless stated
Outpatient Medical coverage
Dental coverage
Group hospitalization & surgical insurance coverage
Long service awards



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: SGD 1,800.00 - 2,400.00 Monthly
Positions available: 3


JOB REQUIREMENTS
Minimal experience: 2 years
Languages: Chinese Advanced, English Advanced
Minimum required education: Terciario Graduado
Age: From 20 to 45 years
Gender: Indistinct
Computer skills: Excel Avanzado, Microsoft Office, ORACLE
- Availability to travel and work outside the city
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